OUR APPROACH TO PRIVACY

The Healing Shelf is designed to collect only what is necessary to operate the platform. We do not track behavior for engagement, performance, or emotional analysis. We do not sell, trade, or monetize personal data. Privacy here is not a feature. It is a baseline.

WHAT INFORMATION WE COLLECT

We may collect the following information when you use the platform:

– Name and email address
– Billing and payment details (processed securely by third-party providers)
– Shipping address (for physical book orders)
– Account login information
– Subscription status and transaction history

We do not collect:

– Medical records
– Therapy notes
– Emotional assessments
– Progress tracking data
– Private reflections beyond what you choose to post

HOW YOUR INFORMATION IS USED

Your information is used only to:

– Provide access to the platform
– Process payments and subscriptions
– Deliver physical products
– Send essential account-related emails
– Respond to messages you send us

We do not use your data for advertising or behavioral targeting.

PAYMENTS & THIRD-PARTY SERVICES

Payments are processed through secure third-party providers such as Stripe and PayPal. We do not store your full payment details on our servers. Video content is hosted on third-party platforms for performance and security. These services have their own privacy policies, which govern their handling of data.

COOKIES & BASIC ANALYTICS

We may use basic cookies necessary for:

– Account login
– Session security
– Platform functionality

We do not use cookies to track emotional behavior or content consumption patterns. Optional analytics may be used to understand general site usage (for example, page visits), without identifying individuals.

COMMUNITY & USER-GENERATED CONTENT

If you choose to post in the Reflections Space:

– Your post is visible to other active subscribers
– Posts are moderated for safety and appropriateness
– You remain responsible for what you choose to share

We encourage sharing thoughtfully and within personal comfort.

DATA RETENTION & ACCOUNT STATUS

If your subscription ends or is canceled:

– Your account remains in the system
– Your access to member-only content is restricted
– Your data is retained only as required for legal and operational purposes
– You may request account deletion by contacting us.

YOUR RIGHTS

You have the right to:

– Access your personal information
– Update or correct your details
– Cancel your subscription at any time
– Request deletion of your account

Requests can be made through your account or by contacting us directly.

CHANGES TO THIS POLICY

If this Privacy Policy changes, updates will be reflected on this page. Material changes will be communicated clearly.

CONTACT

If you have questions about privacy or data handling, you can contact us at any time through the Contact page.